Things people ask before they book
How do I book?
Pick a car and choose your dates, then book on Turo to confirm its final price, protection and driver checks. Choose Enquire with AutoChimp to send your preferred car, dates and pickup location. Our team will contact you about your enquiry. No car is reserved and no payment is taken.
Who can drive?
The car’s Turo listing shows its minimum age and licence requirements. Turo verifies drivers as part of booking. Check any young-driver fee and international licence requirements on Turo before confirming your trip.
Can I add a second driver?
Request an additional driver through your Turo trip before pickup. They must meet the listing’s requirements and be approved through Turo before they drive.
Can I change or cancel?
For a Turo booking, request changes, cancellations and extensions through your Turo trip. For an AutoChimp enquiry or an existing reservation, contact the team using your enquiry reference or booking confirmation. The conditions shown on your booking apply; selecting dates on this website does not change a confirmed trip.
How does the keybox pickup work?
Keybox pickup is arranged using your confirmed trip details. Your pickup instructions identify the Greenvale address, car and keybox. Follow those instructions from your agreed trip start time. For help, use the contact instructions in your booking confirmation; Turo guests can message us through their Turo trip.
Can you meet me at the airport?
Select your preferred airport pickup in your AutoChimp enquiry for staff review, or choose an available airport option on the car’s Turo listing. T4 public pickup is on Level 1 of the T4 car park via the left-hand escalator. T1–3 public pickup is at the rear of Level 2 of the T123 Transport Hub. Follow your booking confirmation for the exact meeting zone.
My flight lands at 11 pm. Is that a problem?
Choose your arrival time and pickup option with your enquiry or Turo booking. Confirm any late-arrival arrangements using the contact instructions in your booking confirmation. Keybox pickup is arranged for the agreed trip time. Let us know if your flight number or arrival plans change.
Why do I take photos at pickup?
Pickup photos record how you received the car, including any existing marks. Take clear photos before driving and follow your booking confirmation for where to keep or submit them. Turo guests upload them through their Turo trip. Keep corresponding return photos so both sets can be compared.
How many kilometres are included?
Check the distance allowance and any extra-distance charge shown on your selected Turo booking. Allowances can depend on the car and trip length.
How are tolls charged?
Toll-tag setup is not verified for every vehicle; confirm it with staff for your car. Eligible toll reimbursements are handled through Turo after the trip. Your trip’s current reimbursement conditions and any Turo fees apply.
What about fuel?
Return the car at the same fuel level as pickup. Take dashboard photos at pickup and return. Eligible missing-fuel reimbursements are handled through Turo under its current conditions.
Can I take the car on unsealed roads or the beach?
Check the car’s Turo listing and trip rules before planning your route. Do not take the car off-road or onto a beach. If a road or destination is unclear, ask us through Turo before driving there.
What if something goes wrong on the road?
For a roadside issue, use the assistance and contact details in your booking confirmation or confirmed Turo trip. In an emergency, call 000. Keep clear photos and details of any incident for your trip record.
Is there a security deposit?
Any security deposit, amount and release process follow the conditions shown on your Turo booking. This website does not take a deposit or charge your card.
What insurance is included and what’s the excess?
For a Turo booking, review the protection options, responsibility amounts, exclusions and conditions shown by Turo. An AutoChimp enquiry does not provide direct rental cover, confirm rental terms or reserve a car. Book on Turo and review the protection and conditions there.
When is anything charged after the trip?
Eligible post-trip reimbursements, including tolls, fuel or extra distance, are handled through Turo with supporting evidence. Review and respond to any reimbursement request in your Turo trip. This website does not automatically charge you.
Will my luggage fit?
Each car’s page shows its boot volume and an estimated bag fit. Use View car details to view the boot and seats. Ask us if your luggage dimensions need a specific check.
Can I fit child seats?
Check the car’s page for ISOFIX points and top tethers. Choose any available child-seat extras on its Turo listing and confirm suitability before booking. Installation and trip requirements follow the listing.
Will it fit my car park?
The car’s page shows its length and height. Compare those measurements with your car park’s posted limit and allow for any accessories fitted to the vehicle. Ask us if the clearance is close.
Are the pictures real?
Vehicle hero images are presentation artwork. Photos and illustrations in each car’s gallery are labelled. Your pickup and return photos record the actual vehicle and its condition for your trip.
How do I return the car?
Return at the agreed time and place with the same fuel level, take your return photos and follow the key-return instructions from your confirmed trip. For airport returns, confirm the meeting point and time using the contact instructions in your booking confirmation.
What is the condition report?
Pickup and return photos provide a record of the car’s condition. Any concerns or new damage should be documented and handled through your Turo trip. Electronic report signing on this website is not available yet.
Melbourne rental cars · Melbourne Airport pickup guide · How car pickup works · Contact AutoChimp Rentals